Pleasing To The Ear
The design of a safe and comfortable headset goes beyond calculating the right size and shape; it includes choosing the right materials and components. Plantronics uses only hypoallergenic materials in its headsets to assure user comfort and significantly reduce allergic reactions. An advanced micro-honeycomb material in the ear cushions also reduces uncomfortable heat and sweatiness by allowing the cushions to breathe. Plantronics engineers have even worked to overcome the problems caused by the buildup of static electricity from contact with synthetic carpet and other materials in the contact center environment. A unique anti-static design significantly reduces the likelihood of annoying tingling from low-level static discharge, making calls more comfortable and less stressful.
Safety and comfort also go hand-in-hand when it comes to sound levels. Plantronics goes beyond just incorporating technology to assure safe OSHA sound levels. Understanding today’s diverse call input sources — calls coming in on a variety of mobile phones, land lines and voice over IP can have dramatically different incoming volume levels — Plantronics builds sophisticated technology into its headsets to assure comfortable listening regardless of the incoming volume level.
This includes advanced sound-limiting technology to ensure that occasional high-volume spikes are capped at a safe and comfortable level. As a result, agents can set their preferred volume level high enough so that they don’t have to strain to hear callers, without having to worry about being startled by sudden spikes of volume. This reduces agent fatigue and delivers superior comfort, which translates into a “smiling voice” on the line.
So when thinking about ways to improve uptime and increase customer satisfaction, consider the design of your headsets. Superior safety and comfort are just two reasons why more contact centers around the world rely on Plantronics headsets.
For more information, visit www.plantronics.com/contactcenter |